Customer Service Advisor – Student Loans Company
Training: 5-8 days coaching Monday to Friday 9am-6pm. Full attendance is required.
Start Date: 19/08/2019
Requirements: DS and Credit Check (We are solely excellent CCJs and Bankruptcy, nonetheless we’re in a position to work with candidates who’re at present on a re fee plan, and making common funds.)
Who are we? We are the voice of our purchasers.
We are a world outsourcing Contact Centre positioned in a wonderful constructing in Glasgow City Centre, with a fame for laborious work, excellent outcomes, and for merely being “a great place to work”.
What can we do? We present incredible service and nice careers.
- We work together with prospects on behalf of our purchasers, serving to to resolve their queries. Basically taking care of them in the way in which they deserve, the one approach!
- We develop our groups and supply some incredible alternatives for development. If you need a profession, you may make it occur.
What position is obtainable? The Student Loans Company
- Helping students to make a loan software for college. You will probably be supporting them by the total course of, starting to finish.
- You will speak to students and relations about funds, eligibility, funding and anything related to their loan software.
What does a mean day seem like? Now there’s a query!
- A typical day will see you working as much as 8hrs per day in a full of life & vibrant atmosphere. With an hour for lunch and breaks you at all times have time to meet up with buddies, seize one thing to eat or maybe pop into the retailers.
- You will begin your day signing into your methods to be sure you are able to take your first name of the day.
- You will speak to quite a lot of prospects with totally different wants. Some might need a fast replace or to supply additional data, others could also be annoyed and will need to problem the method.
- Some days will probably be quiet with relaxation durations between calls, and different days could possibly be busy with everybody wanting your assist without delay.
What do we want from you? People abilities and confidence in your PC abilities!
- An excellent perspective and the flexibility to work together with a lot of totally different folks.
- The potential to deal with difficult calls with resilience and dedication.
- Basic pc abilities corresponding to navigating between methods and switching between totally different purposes.
- Flexibility, nice attendance and good time maintaining to ensure your accessible for our prospects.
What will we offer you? Well there’s a lot, the place can we begin?
- 2 weeks of classroom primarily based coaching (paid in fact) and an extra 2 weeks in a devoted space on the decision ground that we name “Nesting”. This is the place the motion occurs, and the place you’re taking your first reside calls. This can also be the place the nerves kick in, and errors might occur, however don’t fear, we anticipate that. We make it our accountability to take care of you with full help from skilled members of the staff readily available to assist.
- Days away out of your desk to help in the area people, maybe portray a hospital wing or cleansing a seaside are among the favourites.
- Winter and summer season events, often held in fabulous venues. Free meals & drinks!
- The probability to showcase your abilities and quick monitor your profession by our inner development path.
- Oh, we pay you too, as much as £17,264, paid on the final working day of the month.
Anything else that we’ve to supply? Always, and simply to call a number of……..
- Cineworld tickets – Up to 55% off
- Virgin Trains – 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray-Ban – 20% off
Where do you join? Right right here!
- Call and chat to one of many phone staff in Glasgow, who will reply your questions, e-book a phone interview, and take a look at your abilities. 0800 100 180