Navient – Wikipedia

Student debt assortment service based mostly in Wilmington, Delaware

Navient is a U.S. company based mostly in Wilmington, Delaware, whose operations embrace servicing and gathering student loans. Managing almost $300 billion in student loans for greater than 12 million debtors, the corporate was fashioned in 2014 by the break up of Sallie Mae into two distinct entities: Sallie Mae Bank and Navient. Navient employs 6,000 people at places of work throughout the U.S.[3] As of 2018, Navient providers 25% of student loans within the United States.[4]


Navient was established in 1973 as a Government-Sponsored Enterprise (GSE) known as Student Loan Marketing Association (nicknamed Sallie Mae). The firm was created by Congress to help the student loan program established by the Higher Education Act of 1965.

In 2004, Sallie Mae’s GSE constitution dissolved and it grew to become a private-sector firm with an unbiased board.[5]

The U.S. Department of Education chosen Sallie Mae in 2009 to service federal loans on its behalf.[6]

In 2010, Congress handed the Health Care and Education Reconciliation Act of 2010, which eradicated the federally assured loan program generally known as Federal Family Education Loan Program (FFELP), beneath which banks and firms like Sallie Mae made loans to school students backed by a federal assure. As a consequence, efficient July 1, 2010, all federal loans had been originated instantly by the U.S. Department of Education.

The firm introduced in 2013 its plans to separate into two publicly traded corporations[7] – an training loan administration enterprise to be launched with a brand new title – Navient – and a shopper banking enterprise, which retained the title Sallie Mae.[8] The spin-off was accomplished on April 30, 2014.

In 2015, Navient attracted recognition from 2020 Women on Boards,[9] the Women’s Forum of New York, and the New York Stock Exchange Governance Services for gender range on its board of administrators.[10]

The firm acquired asset restoration and enterprise course of outsourcing agency, Gila LLC,[11] and well being care funds agency Xtend Healthcare.[12]

In 2021, student loan debtors filed a lawsuit in opposition to Navient with a purpose to pressure them into chapter 11. [13]

Corporate and monetary[edit]

Navient trades on the Nasdaq inventory trade beneath the ticker image NAVI.[14] Navient holds the biggest portfolio of training loans insurance or assured beneath the Federal Family Education Loan Program, in addition to the biggest portfolio of Private Education Loans.[15]

In 2014, Moody’s downgraded Navient’s senior unsecured debt and company household scores to Ba3 due to lack of earnings, money move, fairness, and excessive leverage.[16]

Executive management[edit]

Jack Remondi is the CEO of Navient and has written[17] and spoken about suggestions to enhance the student loan program.

Navient funds most of its operation by manufacturing student loan asset-backed securities:[18] bundling loans and promoting them to buyers as monetary devices.[19] The SLABS are graded by bond-rating companies comparable to Moody’s Investor Services and Fitch Ratings.[20] The worth of SLABS have been decreased as extra students select income-based reimbursement plans.[21]

As of June 2016, a majority of the SLAB tranches proceed to be downgraded.[22]

Lawsuits, investigations, settlements, and controversies[edit]

In August 2015, the Consumer Financial Protection Bureau, which has been investigating the corporate for almost two years, despatched Navient a letter telling its executives that the company’s enforcement workers had discovered sufficient proof to point the corporate violated shopper safety legal guidelines.[23]

On May 28, 2015, the United States Department of Justice introduced that just about 78,000 army service members would start receiving $60 million in compensation for being charged extra curiosity on their student loans by Navient.[24]

On March 14, 2016, Senator Elizabeth Warren gave a speech in Congress qualifying Navient’s service and subsequent contract award by the Department of Education as “an outrageous fiasco”.[25] Warren really useful “a total reform of student loan servicing to make sure that nothing as the Navient disaster ever happens again”.[25][26]

In June 2016, stockholders filed a category motion lawsuit in opposition to Navient. The plaintiffs included Chicago law enforcement officials and retired metropolis staff in Providence, Rhode Island.[27]

On July 5, 2016, Guy Micciche filed a grievance in opposition to Navient in U.S. District Court alleging that the debt collector contacted the plaintiff, a number of instances, on his cellular telephone utilizing an automatic dialing system. In the complaints, the plaintiff alleged that he informed Navient to cease calling him, however that the corporate endured.[28]

On January 18, 2017 the CFPB, together with the Attorneys General of Illinois, Pennsylvania, and Washington,[29] filed a grievance in opposition to Navient within the United States District Court for the Middle District of Pennsylvania alleging violations of the Fair Credit Reporting Act and Fair Debt Collection Act.[30] It alleged that Navient “systematically and illegally [failed] borrowers at every stage of repayment” with “abusive interest charges, hurting disabled military veterans by making inaccurate reports to credit companies about them and making repayments harder than necessary.”[4] According to the courtroom submitting,

  • “Navient has didn’t carry out its core duties within the servicing of student loans, violating Federal shopper monetary legal guidelines….
  • “Navient systematically deterred quite a few debtors from acquiring entry to some or all the advantages and protections related to these plans [plans limiting repayment based on income]. Despite assuring debtors that it could assist them discover the fitting reimbursement choice for his or her circumstances, Navient steered these debtors experiencing monetary hardship that was not short-term or momentary into expensive fee aid designed for debtors experiencing short-term monetary issues, earlier than or as a substitute of inexpensive long-term reimbursement choices that had been extra useful to them in mild of their monetary state of affairs.
  • “For debtors who did enroll in long-term reimbursement plans, Navient didn’t disclose the annual deadline to resume these plans, misrepresented the implications of non-renewal, and obscured its renewal discover to debtors who had been due for renewal. As a consequence, the inexpensive fee quantity expired for tons of of 1000’s of debtors, leading to a direct enhance of their month-to-month fee and different monetary hurt.
  • “Navient also misreported information to consumer reporting agencies about thousands of borrowers who were totally and permanently disabled, including veterans whose total and permanent disability was connected to their military service, by making it appear as if those borrowers had defaulted on their student loans when they had not, damaging their credit; misrepresented one of its requirements for borrowers to release their cosigner from their private student loan, thereby denying or delaying access to an important feature on many cosigned private loans that relieves a cosigner of responsibility for the loan once the borrower meets certain eligibility criteria; and repeated the same errors in processing federal and private student loan borrowers’ payments month after month, even after borrowers complained to Navient about those errors.”[31]

The firm launched a public assertion[32] and reality sheet[29] denying the allegations and calling them politically motivated and dangerous to debtors.

Since at the very least 2011, as much as 2017, “tens of thousands” of complaints had been filed in opposition to Navient.[31] In 2017, 6,708 federal complaints had been filed concerning the firm, along with 4,185 personal complaints – greater than some other student loan lender.[4]

In 2018, it was revealed that Navient had tried to gather loans from co-signers after a student’s unintentional demise.[4]

Navient was additionally sued by the American Federation of Teachers (AFT) for allegedly failing to divert academics into public forgiveness plans.[33]

Former Attorney General of Louisiana Charles C. Foti, Jr. and the regulation agency of Kahn Swick & Foti introduced that that they had began investigating Navient. The investigation is specializing in whether or not Navient’s officers and/or administrators breached their fiduciary duties to Navient’s shareholders or in any other case violated state or federal legal guidelines.[34]

In 2019, Navient’s lending practices had been the topic of an episode of Michael Lewis’s “Against the Rules” podcast.[35]

In 2021, it was reported that the US Department of Education had ordered Navient to pay $22.3 million in a many years previous scandal involving Navient’s former guardian firm, Sallie Mae. The firm was accused of overcharging the US authorities.[36]


  • Pioneer Credit Recovery Inc.

Student loan resistance teams[edit]

Student Loan Justice has fought Navient by calling for chapter legal guidelines to once more embrace student loan debt.[37][38]

See additionally[edit]


  1. ^ “The World’s Biggest Public Companies”. Forbes.
  2. ^ “Navient”. Fortune. Retrieved January 8, 2019.
  3. ^ Christel, Patricia Nash; Lavoie, Nikki (May 1, 2014). “Navient celebrates launch as new leader in loan servicing and asset recovery, dedicated to helping customers navigate the path to financial success” (Press launch). Navient.
  4. ^ a b c d Chalabi, Mona (August 1, 2018). “Deceased and still in debt: the student loans that don’t get forgiven”. The Guardian.
  5. ^ “Lessons Learned From The Privatization of Sallie Mae” (PDF). U.S. Department of Treasury.
  6. ^ Babyak, Stephanie; Glickman, Jane. “U.S. Department of Education Expands Its Student Loan Servicing Capacity”. U.S. Department of Education. Retrieved June 17, 2009.
  7. ^ Weise, Karen (May 29, 2013). “Why Sallie Mae Is Splitting in Two”. Bloomberg.
  8. ^ “Sallie Mae Splits In Two, Names New Loan Servicing Unit ‘Navient“. Inside Higher Education. February 26, 2014. Retrieved March 25, 2019.
  9. ^ “Boardroom Gender Diversity Directory”. 2020 Women on Boards. Archived from the unique on May 10, 2017.
  10. ^ Goss, Scott (June 23, 2015). “Navient earns award for diverse governing board”. delawareonline. The News Journal. Retrieved March 25, 2019.
  11. ^ “Navient Buys Gila, Boosts Asset Recovery Services – Analyst Blog”. Zacks’ Equity Research. March 1, 2015. Retrieved March 25, 2019.
  12. ^ Pallardy, Carrie (October 22, 2015). “Navient acquires Xtend Healthcare, RelayHealth process $25B in ICD-10 claims & more – 4 RCM company key notes”. Retrieved March 25, 2019.
  13. ^ Gillett, M. Tyler. “Student loan borrowers seek to force Navient into insolvency”. Jurist. Retrieved July 19, 2021.
  14. ^ “Navient Corporation Dividend Date & History”. Retrieved March 25, 2019.
  15. ^ “Form 10-K Navient Corporate 2015” (PDF). Navient.
  16. ^ “Moody’s concludes review of SLM Corp”. April 30, 2014. Retrieved July 13, 2016.
  17. ^ Remondi, Jack (October 6, 2015). “Smarter student loans: A game plan”. Politico. Retrieved August 1, 2018.
  18. ^ “SLABS: How to make money off someone else’s private student loan”. July 19, 2015. Retrieved July 13, 2016.
  19. ^ “Stressed Out: Will Navient Cause the Student Debt Bubble to Pop?”. Retrieved July 13, 2016.
  20. ^ “Hedge Funds Smell Blood in the Student Debt Market”. Retrieved July 13, 2016.
  21. ^ “Moody’s: Slowing FFELP repayment rates pose limited risk for Navient and Nelnet”. August 19, 2015. Retrieved July 13, 2016.
  22. ^ “Moody’s announces rating actions on student loan ABS backed by FFELP student loans following the update of its rating methodology”. June 14, 2016. Retrieved July 13, 2016.
  23. ^ Nasiripour, Shahien (August 25, 2015). “CFPB Considers Suing Student Loan Giant Navient For Cheating Borrowers”. Huffington Post. Retrieved March 25, 2019.
  24. ^ “Details of the Sallie Mae SCRA Settlement With the U.S. Department of Justice”. May 14, 2015. Retrieved July 13, 2016.
  25. ^ a b Sen. Elizabeth Warren – Student Loan Servicing Fundamentals, March 14, 2016
  26. ^ “Student loan forgiveness: Biden promise to forgive $10,000 in debt remains unfulfilled”. Yahoo. Retrieved July 15, 2021.
  27. ^ “Navient faces lawsuit after Clinton critique”. delawareonline. Retrieved July 13, 2016.
  28. ^ Torres, Louie. “Man claims debt collector violated law with calls”. Retrieved July 13, 2016.
  29. ^ a b “Fact Sheet on Legal Actions” (PDF). Retrieved January 18, 2017.
  30. ^ “Case 3:17-cv-00101-RDM Document 1 Filed 01/18/17” (PDF). Retrieved January 18, 2017.
  31. ^ a b “Consumer Financial Protection Bureau, Plaintiff, v. Navient Corporation; Navient Solutions, Inc.; and Pioneer Credit Recovery, Inc., Defendants” (PDF). United States District Court for the Middle District of Pennsylvania. January 18, 2017. Retrieved August 1, 2018.
  32. ^ “Navient rejects CFPB ultimatum to settle by Inauguration Day or be sued”. Archived from the unique on January 25, 2017. Retrieved January 18, 2017.
  33. ^ Nova, Annie (October 3, 2018). “Members of the American Federation of Teachers sue Navient”. Retrieved March 25, 2019.
  34. ^ “NAVIENT INVESTIGATION INITIATED by Former Louisiana Attorney General: Kahn Swick & Foti, LLC Investigates the Officers and Directors of Navient Corporation – NAVI”. Seeking Alpha. Retrieved March 25, 2019.
  35. ^ “The Seven Minute Rule – Against the Rules with Michael Lewis”. Retrieved April 9, 2019.
  36. ^ Cowley, Stacy (February 2, 2021). “Navient, a student loan company, is ordered to repay $22 million to the government”. The New York Times. ISSN 0362-4331. Retrieved February 24, 2021.
  37. ^ Reilly, Peter J. “Interview With Student Loan Activist Alan Collinge On Bankruptcy Protection”. Retrieved July 13, 2016.
  38. ^ Glater, Jonathan D. (August 23, 2008). “That Student Loan, So Hard to Shake”. The New York Times. ISSN 0362-4331. Retrieved July 13, 2016.

External hyperlinks[edit]

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