FedLoan Servicing Transfer to MOHELA

FedLoan Servicing Transfer to MOHELA

If you latterly acquired notification from FedLoan Servicing that your loans can be transferring to MOHELA, welcome to MOHELA! Please
seek advice from the next switch info.
You may also discover normal details about how loan transfers work from Federal Student Aid.

The U.S. Department of Education (ED) has transferred the customer support of your federal student
loan account from FedLoan Servicing to MOHELA, one other member of ED’s federal loan servicer staff. Your loans weren’t offered. ED
will proceed to personal your loans; nonetheless, MOHELA will handle your loans and help you on ED’s behalf as your
federal student loan servicer. This change
in servicer is not going to affect the prevailing phrases, situations, rate of interest or out there reimbursement plans of your federal student loans.

Your full account particulars ought to be out there no later than 10 enterprise days after the loan switch date included within the switch notification
despatched from Fed Loan Servicing.

Now is the time to:

Watch for extra info when the switch is full. We look ahead to offering you with wonderful service!

See the place your loans are within the switch course of.

What to Expect for Before, During, and After the Transfer

FedLoan Servicing

A switch notification is distributed to you upfront

Typically despatched 15 days previous to the switch date. Includes Q/A and future efficient date of the switch

Transfers are despatched to MOHELA on the efficient date

e.g. Effective Date 10/4/2021

Payments acquired however not posted to your student loan account are despatched to MOHELA for processing

Within 30 days after the switch efficient date


Transfer Information is acquired on the efficient date

e.g. Effective Date 10/4/2021

Transfer is in course of

Please permit as much as 10 enterprise days for the switch to finish

mohela.com is prepared so that you can create a User Name/Password

Account particulars is not going to be out there till after the switch is full

A Welcome notification is distributed to you after the switch course of is full

This sometimes happens 10 enterprise days after the switch is acquired. The notification will
embrace Q/A and Loan Information

Full loan particulars can be found to you

Please permit 2-3 enterprise days after the Welcome notification has been despatched to you

Payments pending to be posted to your student loan account and pending correspondence acquired from
FedLoan Servicing are actually in course of

Actions You Should Take


Begin utilizing MOHELA’s fee tackle, your MOHELA account quantity, and fee
strategies to direct your funds to MOHELA.

Remember to replace bank or invoice pay companies with the brand new info to forestall posting delays.

Account Access

Create a User Name/Password and join Paperless Delivery (eCorr) and different companies as they turn into out there
to you on mohela.com


The contact info for MOHELA is as follows:

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Send Payment To:

Phone: 888.866.4352 (toll-free)

TDD: Dial 711

Customer Service Hours (CT):
7 to 9 Monday-Thursday
7 to five Friday
Automated Account Information 24/7

Send All Correspondence To:

Fax: 866.222.7060 (toll-free)

Online Account Access: 24/7 at mohela.com
Create a brand new User Name and password right now!

Go Paperless: Sign up on mohela.com to obtain your account info on-line.

Military Benefits: Once your loans have been absolutely transferred, contact our staff of Servicemember and Veteran
Liaisons at 855.278.3619 or go to mohela.com/navy for extra info
about the advantages from the U.S. Department of Education and the U.S. Department of Defense.