Federal Student Loan Servicers: 2021 Guide

Federal Student Loan Servicers: 2021 Guide

Federal student loan debtors are mechanically assigned a loan servicer to handle every of their student loans. This third-party firm acts as a intermediary between you and the U.S. Department of Education which owns your loan.

Unlike a lender who gives funds, a loan servicer is chargeable for issuing your loan payments, monitoring your funds, and offering extra help and assets all through your compensation interval.

We’ve damaged down a few of the most vital data that you must find out about federal student loan servicers. Here is a whole information to federal student loan servicers.

Student loan servicers contact data from A-Z

Unfortunately, federal student loan servicing corporations don’t have essentially the most intuitive web sites or good reputations when speaking with their debtors. It might be tough to find the knowledge you want and get solutions in a well timed method.

It’s additionally probably your loans will change palms a number of instances all through the lifetime of your loans, which makes maintaining observe of who’s sustaining your loans much more difficult.

To prevent the headache and confusion, we’ve put collectively a whole checklist of contact data for federal student loan servicers:

NookStone Education Loan Services

Correspondence Address:

P.O. Box 145122

Salt Lake City, UT 84114-5122

Payment Address:

P.O. Box 979133

St. Louis, MO 63197-9000


Monday via Thursday, 6 a.m. to 7 p.m. MST

Friday, 6 a.m. to five p.m. MT

Phone: 1-800-663-1662

Email: [email protected]

Website: https://mycornerstoneloan.org

Live Chat Available: Yes, throughout regular enterprise hours.


Correspondence Address:
P.O. Box 1278

Wexford, PA 15090

Payment Address:

P.O. Box 6200-31

Portland, OR 97228-6200

Hours: Monday via Friday, 7:30 a.m. to 9 p.m. EST

Phone: 1-866-313-3797

Email: [email protected]

Website: https://borrower.efpls.com

Live Chat Available: Yes, throughout regular enterprise hours and Saturdays from 8:30 a.m. to five p.m. EST.

Browse our ECSI evaluate for extra data on the corporate’s providers.

FedLoan Servicing (PHEAA)

Correspondence Address:

P.O. Box 69184

Harrisburg, PA 17106-9184

Payment Address:

P.O. Box 790234

St. Louis, MO 63179-0234

Hours: Monday via Friday, 8 a.m. to 9 p.m. EST

Phone: 1-800-699-2908

Email: You should sign up to your account to entry this characteristic.

Website: https://myfedloan.org

Live Chat Available: No

Student Loan Planner® has many assets associated to FedLoan Servicing. Check out our full FedLoan Servicing evaluate and find out about sensible methods to make funds with FedLoan.

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Granite State Management & Resources Student Loan Servicing – GSMR

Correspondence Address:

P.O. Box 3420

Concord, NH 03302-3420

Payment Address:

P.O. Box 4414

Portland, OR 97208-4414

Hours: Monday via Friday, 8 a.m. to six p.m.EST

Phone: 1-888-556-0022

Email: [email protected]

Website: https://gsmr.org

Live Chat Available: No

Read our Granite State evaluate to find out about a few of the most typical borrower complaints and the professionals and cons of refinancing.

Great Lakes Educational Loan Services, Inc.

Correspondence Address:

P.O. Box 7860

Madison, WI 53707-7860

Payment Address: You should log in or name to your fee handle.

Hours: Monday via Friday, 7a.m. to 9 p.m. CST

Phone: 1-800-236-4300

Email: Secure on-line kind obtainable

Website: https://mygreatlakes.org

Live Chat Available: No

Check out our Great Lakes evaluate to seek out out what different debtors needed to say about their expertise and lodge a grievance when you aren’t proud of the corporate’s service.


Correspondence Address:

P.O. Box 36008

Knoxville, TN 37930-6008

Payment Address:

P.O. Box 4830

Portland, OR 97208-4830


Monday via Thursday, 8 a.m. to eight:30 p.m.EST

Friday, 8 a.m. to six p.m.EST

Phone: 1-855-337-6884

Email: Secure on-line kind obtainable

Website: https://edfinancial.com

Live Chat Available: No

Read via the high borrower complaints with EdFinancial Services.

Missouri Higher Education Loan Authority (MOHELA)

Correspondence Address:

633 Spirit Drive

Chesterfield, MO 63005-1243

Payment Address: You should log in or name to your fee handle.


Monday via Thursday, 7 a.m. to 9 p.m. CST

Friday, 7 a.m. to five p.m. CST

Phone: 1-888-866-4352

Email: Secure on-line kind obtainable

Website: www.mohela.com

Live Chat Available: No

Look into the most important loan servicer complaints in opposition to MOHELA.


Correspondence Address:

P.O. Box 9635

Wilkes-Barre, PA 18773-9635

Payment Address:

P.O. Box 4450

Portland, OR 97208-4450


Monday via Thursday, 8 a.m. to 9 p.m. ET

Friday, 8 a.m. to eight p.m. EST

Phone: 1-800-722-1300

Email: You should sign up to your account to entry this characteristic.

Website: https://navient.com

Live Chat Available: You should sign up to your account to entry this characteristic.

Read about navigate Navient’s system.


Correspondence Address:

P.O. Box 82561

Lincoln, NE 6851-2591

*Alternative handle for California residents:

P.O. Box 82578

Lincoln, NE 68501-2578

Payment Address:

P.O. Box 2837

Portland, OR 97208-2837

Hours: Monday via Friday, 8 a.m. to 10 p.m.EST

READ:   Student loan debtors might get extra time earlier than funds resume

Phone: 1-888-486-4722

Email: Secure on-line kind obtainable

Website: www.nelnet.com

Live Chat Available: No

Check out our Nelnet evaluate to raised perceive what to anticipate.

Oklahoma Student Loan Authority (OSLA) Servicing

Correspondence Address:

P.O. Box 18475

Oklahoma City, OK 73154-0475

Payment Address:

P.O. Box 4278

Portland, OR 97208-4278

Hours: Monday via Friday, 8 a.m. to five p.m.CST

Phone: 1-866-264-9762

Email: [email protected]

Website: https://public.osla.org

Live Chat Available: No

Read our OSLA evaluate to seek out out why it’s one of many extra dependable loan servicers.

Keep in thoughts that the contact data supplied above pertains to servicing federal loans.

If that you must contact these loan servicers relating to your personal loans, please go to their web sites to find particular particulars as some might have completely different addresses and cellphone numbers for every sort of loan.

Student loan servicers by the numbers

Over $1 trillion of federal loans are serviced by solely 4 student loan servicing corporations: FedLoan, Great Lakes, Nelnet and Navient.

That’s roughly 90% of all federal student loan debt. Let’s take a look at every servicer’s market share of government-owned student loans.

Nelnet acquired Great Lakes in 2018, making it the biggest firm collectively servicing $450 billion. For debtors, this implies there’s a really excessive chance that your servicer will find yourself being one of many main gamers, despite the fact that there are a number of smaller not-for-profit servicers.

Borrower satisfaction by student loan servicer

Unfortunately, there isn’t a shining star amongst federal student loan servicing corporations. We’ve ranked the “best of the worst” federal loan servicers, however the authorities additionally does its personal analysis each three months.

Note that the federal government makes use of extra efficiency metrics to find out how new loans will likely be allotted:

Although OSLA had one of many high borrower satisfaction scores on the finish of 2019, the Department of Education modified assignments of recent loans away from OSLA. They assigned greater than half of all new loans to Great Lakes, MOHELA and HESC/EdFinancial via February 29, 2020.

How do I discover out who my loan servicer is?

There are two main methods to determine who your federal student loan servicer is:

  • Visit the National Student Loan Data System (NSLDS) and click on on “Financial Aid Review.” You’ll have to log in utilizing your Federal Student Aid (FSA) ID, or create one, to view a abstract of your loans.
  • Call the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243.
READ:   5 Things You Need to Know About Student Loan Deferment and Forbearance

Once you’ve tracked down your servicer, it’s finest to contact them as quickly as doable. This is particularly vital in case your deferment interval is ending quickly or when you haven’t acquired a loan assertion or different type of correspondence.

When ought to I work together with my loan servicer?

It’s higher to overcommunicate together with your loan servicer than to only assume every thing is on observe. You ought to contact your servicer if:

  • Your private data adjustments (ex: title, handle, or cellphone quantity).
  • You’re having hassle making your funds. Your servicer might help you discover choices like switching your compensation plan, deferment or forbearance.
  • You’re fascinated by studying about qualifying for loan forgiveness applications.
  • You have to file a grievance.
  • You have questions on your invoice or the rest associated to your student loans.

Use your loan servicer’s contact data listed above or entry its firm web site on to find essentially the most present correspondence data.

Loan servicer adjustments and transfers

Many folks assume that when their student loans are transferred to a different servicer it means their loans had been bought, however this isn’t the case. Instead, the servicing of your loan is bought, however the Department of Education continues to personal your federal loans.

What occurs if my loan servicer adjustments?

When your loan servicer adjustments, you ought to be mechanically notified by e mail or mailed letter. Your loan phrases will stay the identical, and also you’ll start making funds on to the brand new servicer.

Although your entire loan data will likely be transferred over to the brand new servicer, you might not be capable of view previous funds on-line that had been made with the earlier servicer. Because of this, it’s a sensible observe to maintain your personal data of funds and communication as a substitute of relying solely in your loan servicer.

The sooner you begin speaking together with your loan servicer, the extra probably you’ll be to remain on observe with funds and resolve points shortly in the event that they come up.

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