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Discover Financial Services | Better Business Bureau Profile

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Business Profile

Business Profile

Discover Financial Services

Credit Cards and Plans

Business Profile

Discover Financial Services

Additional enterprise info

Additional Information: Discover Financial Services has requested that earlier than submitting a BBB inquiry, customers contact the
Executive Office of Customer Advocacy on the following:

Email: [email protected] 
Address: PO Box 17019
Wilmington, DE 19850-7019

Please perceive that you could file a grievance with the BBB now or at any time throughout this professional…

Additional Information: Your Money and Advice Booklet


The Better Business Bureau of Chicago & Northern Illinois, in cooperation with the Financial Planning Association of Illinois, is happy to offer “Your Money and Advice,” a free and sensible information designed to assist customers higher navigate the difficult and complicated world of monetary providers. 

Contact Information

2500 Lake Cook Rd

Riverwoods, IL 60015-3851

BBB Rating & Accreditation

Accredited Since: 11/13/1989

Years in Business: 60

Customer Reviews usually are not used within the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

Average of 176 Customer Reviews

Customer Complaints

1,050 complaints closed in final 3 years

438 complaints closed in final 12 months

BBB Rating & Accreditation

Accredited Since: 11/13/1989

Years in Business: 60

Customer Reviews usually are not used within the calculation of BBB Rating

Overview of BBB Rating

Products & Services

Credit Cards, Banking, Personal Loans, Student Loans, Home Equity Loans, Credit Scorecard

Business Details

Headquarters
2500 Lake Cook Rd, Riverwoods, IL 60015-3851

BBB File Opened: 2/27/2001
Years in Business: 60
Business Started: 7/25/1960
Business Started Locally: 7/25/1960
Business Incorporated: 12/26/1960
Accredited Since: 11/13/1989
Type of Entity: Corporation
Number of Employees: 16600
Alternate Business Name
  • Discover Bank
  • Discover Financial Services (Inc.)
  • Discover Card
Related Businesses
Business Management
  • Mr. Carlos Minetti, Executive Vice President
  • Mr. Roger C. Hochschild, Chief Executive Officer and President

Customer Complaints

1,050 Customer Complaints

Most Recent Customer Complaint

Complaint Type: Problems with Product/Service

anonymous user
I obtained an electronic mail that my Discover Card account was closed as a consequence of no exercise. No prior notification was obtained previous to a cancellation. I known as Discover Card on Friday January 29 to debate this and ask for the account to be reopened. All I obtained from their customer support AND Supervisor was that it was closed as a consequence of no exercise in 2020. There isn’t any steadiness due. I defined that this was a Travel and Entertainment account for me and that with COVID there was no journey in 2020. They advised me that NO the account wouldn’t be re-opened BUT they’d be blissful to simply accept a brand new utility. Closing my account straight impacts my credit rating. Opening a brand new account impacts my credit rating. So for simply being a very good paying buyer, all the time paid my steadiness month-to-month, Discover cancelled my account with none prior discover, affected my credit rating. I would like them to reactivate my account.…Read More

Customer Reviews

176 Customer Reviews

Most Recent Customer Review
anonymous user

While talking with an agent. I requested for a supervisor the agent boldly refused acknowledged thanks for calling goodbye and ended the decision. The agent was not pleasant, didn’t care to handle my issues and has poor customer support.

… Read More

Products & Services

Credit Cards, Banking, Personal Loans, Student Loans, Home Equity Loans, Credit Scorecard

Business Details

Headquarters
2500 Lake Cook Rd, Riverwoods, IL 60015-3851

BBB File Opened: 2/27/2001
Years in Business: 60
Business Started: 7/25/1960
Business Started Locally: 7/25/1960
Business Incorporated: 12/26/1960
Accredited Since: 11/13/1989
Type of Entity: Corporation
Number of Employees: 16600
Alternate Business Name
  • Discover Bank
  • Discover Financial Services (Inc.)
  • Discover Card
Related Businesses
Business Management
  • Mr. Carlos Minetti, Executive Vice President
  • Mr. Roger C. Hochschild, Chief Executive Officer and President

Local BBB

BBB of Chicago & Northern Illinois

BBB Business Profiles might not be reproduced for gross sales or promotional functions.

BBB Business Profiles are supplied solely to help you in exercising your individual greatest judgment. BBB asks third events who publish complaints, opinions and/or responses on this web site to affirm that the knowledge supplied is correct. However, BBB doesn’t confirm the accuracy of knowledge supplied by third events, and doesn’t assure the accuracy of any info in Business Profiles.

When contemplating grievance info, please bear in mind the corporate’s measurement and quantity of transactions, and perceive that the character of complaints and a agency’s responses to them are sometimes extra vital than the variety of complaints.

BBB Business Profiles usually cowl a three-year reporting interval. BBB Business Profiles are topic to alter at any time. If you select to do enterprise with this enterprise, please let the enterprise know that you just contacted BBB for a BBB Business Profile.

As a matter of coverage, BBB doesn’t endorse any product, service or enterprise.

BBB Business Profiles might not be reproduced for gross sales or promotional functions.

BBB Business Profiles are supplied solely to help you in exercising your individual greatest judgment. BBB asks third events who publish complaints, opinions and/or responses on this web site to affirm that the knowledge supplied is correct. However, BBB doesn’t confirm the accuracy of knowledge supplied by third events, and doesn’t assure the accuracy of any info in Business Profiles.

When contemplating grievance info, please bear in mind the corporate’s measurement and quantity of transactions, and perceive that the character of complaints and a agency’s responses to them are sometimes extra vital than the variety of complaints.

BBB Business Profiles usually cowl a three-year reporting interval. BBB Business Profiles are topic to alter at any time. If you select to do enterprise with this enterprise, please let the enterprise know that you just contacted BBB for a BBB Business Profile.

As a matter of coverage, BBB doesn’t endorse any product, service or enterprise.

BBB

READ:   Best Student Loans • Private vs. Federal Loans • Benzinga

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