Coronavirus: Information for Student Borrowers

UPDATE: The Biden administration as prolonged student loan aid by a minimum of September 30, 2021, for loans owned by the federal authorities. Additionally, any Federal Family Education Loans (FFEL) that weren’t owned by the federal authorities and have defaulted since March 13, 2020, can be assigned to the federal authorities, returned to good standing, and given the identical aid as different government-owned loans. This webpage gives extra details about student loan aid throughout COVID-19 and can be revised periodically as extra data turns into out there.

If you’re having bother paying your student loans because of monetary hardship associated to COVID-19, you will have a number of choices. These choices rely partly on to whom you owe your debt. The federal authorities? A personal lender? New York State? You can discover solutions for every of those eventualities right here. If you aren’t certain who owns your loans, the FAQs beneath clarify learn how to determine this out.

This web page can be up to date frequently to mirror any modifications.

Federal Student Loans

What aid is the federal authorities offering for student loan debtors?

Effective March 7, 2020, and initially supplied by the CARES Act, the federal authorities gives the next aid to sure federal student loans by September 30, 2021 (see beneath for dialogue of which loans):

  • suspension of funds (you’ll not be required to make funds)
  • cease to all curiosity accrual (successfully, your curiosity can be 0% for this era)
  • all months, even when no cost is made, will rely towards loan forgiveness packages, like Public Service Loan Forgiveness, and loan rehabilitation (in case you are not presently enrolled in any of those packages, take into account calling your servicer to ask for extra data)
  • no unfavourable credit reporting for suspended funds (this aid received’t damage your credit rating)
  • finish to debt assortment exercise, together with wage garnishment (cash that was just lately taken can be returned)
  • any funds debtors select to pay can be utilized to the loan account (when you select to make funds, they are going to be used to pay down the steadiness of your loans)
    This aid, initially supplied by the CARES Act and which has been prolonged a number of occasions, is computerized and doesn’t require any motion by the borrower.

Which loans obtain this federal student loan aid?

The federal student loan aid applies to loans which might be owned by the federal authorities solely. This contains all Direct Loans and a few Federal Family Education Loan Program (FFELP) loans. As of March 30, 2021, this additionally contains FFELP loans that had been privately owned however have defaulted since March 13, 2020.

Privately-owned FFELP loans which might be nonetheless in good standing or had been in default previous to March 13, 2020, Perkins Loans, and personal loans usually are not lined.

Call your loan servicer to verify which of your loans are lined by this federal aid.

Federal student loan debtors that don’t obtain this aid ought to ask their servicers what different aid choices can be found to them. These debtors can discover extra data within the subsequent part beneath, Private Student Loans.

All federal student loan debtors ought to ask their loan servicer about income-driven repayments, which can end in decrease month-to-month funds and construct towards eventual loan forgiveness.

Private Student Loans

If you took out a loan from a bank or different non-public lender to pay for college or residing bills, or in case your Federal Family Education Loan Program (FFELP) loan is owned by a personal bank and has not defaulted since March 13, 2020, then the federal authorities’s CARES Act aid, described above, is not going to apply to these loans.

If you’re unable to pay your non-public or privately-owned student loans due monetary hardship associated to COVID-19, it is best to name your loan servicer to ask what aid choices can be found for you. Before you name, take a second to evaluate among the out there choices on-line. The DFS Step Up for Students part has details about your federal and personal loans, and you too can discover details about federal loans on the U.S. Department of Education’s web site, together with a login to entry your federal loan accounts.

For the overwhelming majority of debtors, when you inform your servicer you need assistance, they’ll be capable of provide some type of help. Borrowers with privately-owned federal student loan debt nonetheless have entry to a wide range of federal compensation and hardship choices. Be certain to ask:

  • whether or not your loan is a federal or non-public student loan;
  • whether or not a deferment or forbearance is accessible, and the length and implications of each these choices;
  • whether or not there are any charges related to the aid you’re looking for and if these charges may be waived;
  • whether or not you’ll expertise any unfavourable credit reporting as the results of any aid you obtain (the CARES Act prevents sure unfavourable credit reporting)

You should name your servicer to get any aid in your non-public and privately-owned loans. Until your servicer is aware of you need assistance, they could not be capable of offer you aid. Remember, you could have loans with a number of servicers, so you should definitely name your entire servicers so that you just get aid for all of your loans.  Keep data about any modifications to your student loan account, together with downloading and maintaining cost data and correspondences together with your servicer.

State Debt

For academic debt owed to the State, equivalent to unpaid tuition, a grant that become a loan, or a loan you took out immediately from the state, the State has quickly suspended assortment of these money owed.  There is nothing you’ll want to do to profit from this extension.  The State will decide whether or not the suspension can be prolonged in 30-day increments.  This web page can be up to date with new data because it turns into out there.

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Timeline of Federal Relief

The federal authorities has taken a number of steps to help federal student loan debtors impacted by COVID-19, described above. The following is a evaluate of the actions and announcement made by the White House and U.S. Department of Education.

  • On March 27, 2020, the federal authorities handed the CARES Act, which supplied aid for many federal student loan debtors, described beneath, efficient March 7, 2020, by September 30, 2020.
  • On August 8, 2020, the White House issued an government order instructing the U.S. Department of Education to increase aid by December 31, 2020.
  • On December 4, 2020, this aid was prolonged once more, by January 31, 2021.
  • On January 20, 2021, the White House prolonged this aid by a minimum of September 30, 2021.
  • On March 30, 2021, the U.S. Department of Education introduced that it could prolong this aid to Federal Family Education Loan Program debtors whose loans weren’t owned by the federal authorities and who defaulted after March 13, 2020, efficient by a minimum of September 30, 2021. These defaulted loans can be assigned to the Department of Education, returned to good standing, and requests can be despatched to the credit reporting companies for any government-made unfavourable credit reviews from this era be corrected. Involuntary funds for these loans throughout this era can be returned mechanically and debtors might request that voluntary funds be returned.

This part can be up to date to mirror any extra updates or modifications.

Important Tips

Deferments and income-driven compensation plans

  • If you misplaced your job or have decrease earnings and usually are not in a position to make your full month-to-month funds, deferments and income-driven compensation plans are each methods to cut back or get rid of month-to-month funds. 
  • Deferments allow you to skip funds when you meet sure {qualifications}, however you’ll nonetheless must repay that month’s quantity later. 
  • Income-driven compensation plans set your cost quantity based mostly in your earnings, which in some instances may end up in $0 month-to-month “payments.”  These compensation plans additionally lead towards loan forgiveness after a time period, normally 20-25 years.  Public Service Loan Forgiveness solely requires 10 years of cost, however ensure you’re enrolled within the appropriate plan and meet all the PSLF necessities.
  • Both require an utility, and might trigger curiosity to accrue, rising the quantity you owe time beyond regulation. You ought to evaluate each choices earlier than talking with you student loan servicer to find out which is finest for you.
  • For many debtors, income-driven compensation plans can be preferable to a deferment.


  • In common, deferments and income-driven compensation plans are higher choices than forbearances.  If your student loan servicer tells you to enter a forbearance, that are simple to use for, you should definitely ask them about these different choices earlier than agreeing.

Defaulted loans and rehabilitation

  • If your federal loans are in default, it is best to contact your student loan servicer to ask about rehabilitation, a course of that may return your loans to good standing when you make 9 reasonably priced and voluntary funds inside 10 months. For loans lined by the CARES Act, mentioned above, the suspended funds rely towards compensation, so it is best to begin the rehabilitation course of quickly. Rehabilitating your loans may even restore your compensation choices, placing you in a greater place for after the aid program ends.

Consolidating federal loans

  • If your student loan servicer suggests that you just consolidate your loan, bear in mind that that course of replaces your outdated loan with a brand new loan.  Any advantages or credit towards forgiveness, equivalent to with the Public Service Loan Forgiveness program, can be misplaced.

Record maintaining

  • Document the whole lot and preserve your data in a single place.  If you converse to your student loan servicer on the telephone and so they make a change to your account, verify that they’ll ship a affirmation e-mail or letter.  If you will have any points with you loans later, it will likely be useful to have data of your entire interactions. 


  • If your loan is roofed by the CARES Act and also you had been enrolled in auto-payments, the federal authorities suspended these funds. When compensation begins, if you’ll not have the funds for in your account to cowl your month-to-month cost, you should definitely flip off your auto-payments. Do not wait to do that—to make sure your request is processed earlier than funds restart, when you plan to show off your auto-payments it is best to achieve this instantly. When auto-payment is turned off you possibly can nonetheless make guide funds.


Do I have to do something to proceed receiving the CARES Act Relief for my federal student loans?


For lined debtors, there isn’t any motion that you’ll want to take to obtain aid described above. If you want to obtain credit throughout this time for Public Service Loan Forgiveness, Income-Drive Repayment loan cancellation, or loan Rehabilitation, make certain that you will have the proper loan, are in a qualifying plan, and are in any other case eligible. Call your servicer to debate. If you expertise a problem together with your servicer or consider your eligible loan just isn’t receiving the proper aid, please file a grievance with the New York Department of Financial Services.


What ought to I do if I can not afford my loans proper now?



How do I do know if my loans are federal or non-public?


You can go to National Student Loan Data System (NSLDS) and log in to discover a listing of your entire federal loans: NSLDS is not going to listing any of your non-public loans. You can even contact your loan servicer and ask which of your loans are non-public.


Are all compensation plans out there for each my federal and personal loans?


No. Federally-offered compensation plans are solely out there in your federal loans, and solely sure federal loans are eligible for some federally-offered plans. You ought to speak to your servicer to study what, if any, plans, can be found in your loans, as they’ll fluctuate loan to loan.


How do I do know if the CARES Act covers my federal loans?


The prolonged CARES Act aid described above will cowl your loans in case you have a Direct Loan, a Family Federal Education Loan Program (FFELP) loan owned by the federal authorities, or a FFELP loan that was privately owned and which defaulted on or after March 13, 2020. You can even name your servicer to ask whether or not your loans are lined.


My loan beforehand was not lined by the CARES Act—is it now?


On March 30, 2021, the U.S. Department of Education introduced that it could prolong the CARES Act protection to incorporate privately-owned FFELP loans which have defaulted since March 13, 2020. When these loans default, they’re usually assigned to a Guaranty Agency that can try to resolve the default. Now, the Guaranty Agency will assign the loan the Department of Education, which is able to restore the loans to good standing and apply the CARES Act aid.

Any involuntary funds—garnishments or tax offsets—that had been made on these loans since March 13, 2020, can be returned mechanically. Any voluntary funds could also be returned upon request.

This doesn’t apply to any borrower who had a privately-owned FFELP loan and who paid the loan in full.

This new coverage will take impact mechanically, and no motion is required by the borrower.


Do all federal loans qualify for every type of federal loan compensation plans or aid packages?


No. There are a a number of sorts of federal loans, and never all of them qualify for all compensation choices. You ought to converse together with your servicer or go to the U.S. Department of Education web site to study which loans qualify for which packages:


Are income-driven compensation plans a very good possibility for me?


For federal student loan debtors, income-driven compensation (IDR) plans decrease your month-to-month funds to suit together with your earnings. If you will have misplaced your job or a part of your earnings, your IDR funds could possibly be as little as $0. Once you enroll in an IDR plan, you possibly can preserve your new month-to-month cost for a yr, even when your earnings goes up. After a yr, you have to to recertify together with your present earnings, at which level your cost might change.

If your loan is roofed by the CARES Act and prolonged aid, you possibly can enroll in IDR and nonetheless have your month-to-month funds suspended for the rest of the aid interval.


I’ve seen information protection about loan aid for federal loans, however I’ve non-public loans. Do I’ve choices?


Yes. See the part above known as Private Student Loans to study extra about your aid choices. If you will have non-public loans and are frightened about affording your month-to-month funds, it is best to name your servicer to elucidate your scenario and to ask for help.


Is aid for my non-public loans computerized?


No. If you want help together with your non-public loans or any federal loans not lined by the CARES Act, it is best to name your student loan servicer.

If you aren’t certain what sort of loans you will have, it is best to name your servicer to ask.


What ought to I say once I name my loan servicer for assist?


If you will have been impacted by COVID-19 in any manner and are frightened about affording your funds, it is best to clarify your circumstances and ask your servicer what choices can be found for you. When your servicer explains your choices, you should definitely ask whether or not curiosity will proceed to accrue throughout any aid that you just obtain, whether or not you’ll have to repay any months for which you obtain aid, when you can be anticipated to repay, and if there’s flexibility to in the way you repay. It’s essential that you just get the complete scope of any aid that you’re supplied earlier than you settle for.


Will I have to doc that I’m having bother paying?


If your loan is roofed by the federal CARES Act and prolonged aid, you’ll not want documentation and your aid can be computerized.

Some, however not all, non-public student loan servicers might ask you to offer paperwork that present you will have misplaced your job or have lowered earnings. Every servicer could have completely different necessities, however some may ask for latest paystubs or a letter out of your employer.

You ought to begin gathering all paperwork associated to your employment and any COVID-19 impression in your life in a single place. This will make it simpler if a servicer asks you for documentation.

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Should I take advantage of a deferment or forbearance as an alternative of an income-driven compensation (IDR) plan?


For most individuals struggling to pay their loans, IDR plans can be higher than deferments and forbearances, which solely assist you to cease making funds for brief durations of time. In common, curiosity will proceed to be charged throughout deferments and forbearances, which you’ll have to payback or which can be added to your principal steadiness, which is named “capitalization.”

However, beneath the CARES Act and the rest of its prolonged aid, for eligible loans the federal authorities has successfully lowered month-to-month funds and curiosity to $0. This signifies that, in case your loan is roofed by the CARES Act and also you enroll in IDR, your month-to-month funds can be $0 for this time interval. Once repayments resume your month-to-month funds can be based mostly in your earnings. For this cause, most debtors will profit from coming into an IDR plan now. Call your servicer to debate what choices are finest for you.


I’m presently on an income-driven compensation (IDR) plan, however my earnings went down once more. What ought to I do?


You can recertify your earnings at any time, which is able to change your month-to-month cost. If you’re already in an IDR however your earnings lowers, name your servicer or go surfing to vary your month-to-month funds, which may go as little as $0 a month. Your decrease cost will stay legitimate for one yr, when it’s a must to recertify. If your earnings goes again up in the course of the yr, you aren’t obligated to recertify till your one-year recertification date, and might preserve your decrease month-to-month funds.

Even if you can be lined by the prolonged CARE Acts aid, if you’ll want to modify your IDR cost it is best to achieve this quickly. This will make sure that when your month-to-month funds begin once more the cost quantity can be reasonably priced.


What ought to I do if I’m pursuing Public Service Loan Forgiveness (PSLF)?


Only Direct Loans in qualifying income-driven compensation (IDR) plans are eligible for PSLF. All Direct Loans are lined by the federal CARES Act and prolonged aid, which reduces month-to-month funds, together with curiosity, to $0. These $0 funds will rely towards PSLF.

However, PSLF additionally requires employment with a certified employer. If you misplaced your employment or had your hours lowered to lower than 30 hours/week, then these months of unemployment or lowered hours might not be eligible for PSLF.


I’ve tried calling my servicer however I can not attain a consultant or their name middle is closed. What ought to I do?


Some servicers might have lowered employees due to COVID-19, inflicting elevated wait occasions or troublesome connecting with a consultant. If you will have entry to the web, it is best to go to your servicer’s web site and search for directions for learn how to do in case you are impacted by COVID-19. If you are attempting to enroll in an income-driven compensation (IDR) program, you are able to do that on-line by the U.S. Department of Education at You might want to create a Federal Student Aid (FSA) login in case you have not achieved that already.

You can even file a grievance with the Department of Financial Services at


I can afford my loan funds proper now. Should I nonetheless discover a method to pay much less or cease paying?


If you possibly can afford to pay your non-public loans, your only option might be to proceed making funds. Requesting a deferment or forbearance will pause your loan cost for a number of months, throughout which curiosity might proceed to accrue. If you cease making funds beneath deferments or forbearances, it would take longer to repay your loan and you might pay extra over time.

However, in case you are a federal loan borrower, you might be able to decrease your month-to-month funds by enrolling in an income-driven compensation (IDR) plan, even when you can afford your present funds. IDR plans additionally get pleasure from providing loan forgiveness after a sure interval of compensation, nonetheless they could even have the impact of accelerating the overall quantity you owe over time. Call your servicer to study extra about IDR plans.

If you’re a federal borrower whose loan is roofed by the prolonged CARES Act aid, your month-to-month funds (together with curiosity) can be lowered to $0. If you select to make any funds, then these funds will go on to paying down your loan principal. It is as much as you whether or not you wish to make these funds.


I’m a co-signer on a personal loan and I’m frightened that I should make funds on the loan I co-signed, however I can not afford that proper now. What ought to I do?


You ought to converse with the loan borrower that you just co-signed for and get a greater understanding of their potential to pay their very own loans. In common, co-signers usually are not chargeable for the loan so long as the first borrower makes funds. Then, it is best to contact the loan servicer and ask a few “co-signer release.” Most non-public loan contracts permit for co-signors to be launched from the loan after a sure interval of on-time funds by the first borrower. If you’re eligible for a co-signor launch, it is best to inform the servicer that you just want to be launched. Even as soon as you’re launched, you possibly can nonetheless help the first borrower with funds, however you can be not contractually chargeable for the loan if the borrower is unable to pay.


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