American Education Services (AES) Review 2021

American Education Services (AES) Review 2021

American Education Services (AES) is a student loan servicer for Federal Family Education Loan (FFEL) program loans. FFEL loans embrace Stafford Loans, Unsubsidized Stafford Loans, Federal PLUS Loans, and Federal Consolidation Loans. The FFEL program was discontinued in June 2010, however as a result of its loans are nonetheless in reimbursement, thousands and thousands of debtors nonetheless have AES as their loan servicer.

What Is American Education Service?

AES is owned by the Pennsylvania Higher Education Assistance Agency (PHEAA) and was established to service and assure FFEL and a few various non-public student loans. A student loan servicer doesn’t present loans; it’s the intermediary between the borrower and the student loan lender throughout the reimbursement interval. AES additionally ensures the loans, that means it agrees to repay the debt ought to the borrower default.

The loans that AES providers could also be both non-public student loans or federal student loans borrowed by means of the FFEL program, however they gained’t be any sort of loan apart from FFEL. If your loans had been taken out after the FFEL program was discontinued on June 30, 2010, AES is not going to be your servicer.

If your federal loans had been taken out after June 2010, they might nonetheless be serviced by AES’s father or mother firm, PHEAA, as FedLoan Servicing.

If you’re uncertain if AES is or was your loan servicer, you possibly can signal into your federal student support Account Dashboard or examine your credit report back to see if AES is listed.

Is AES a Government Agency?

The Pennsylvania Higher Education Assistance Agency is a quasi-nongovernmental group. It was established as a Pennsylvania state company however is now run privately, with restricted legislative oversight inside its board of administrators.

Is AES a Federal Student Loan?

While PHEAA provides non-public student loans often called PA Forward loans, you gained’t discover federal or non-public AES loans. FFEL was a program that permitted non-public lenders to offer federally assured student loans and allowed the federal government to mandate particular rate of interest ranges for these loans. So, as a substitute of lending, AES ensures and providers these lenders’ FFEL loans.

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What Can American Education Services Help You With?

AES can assist you with something relating to student loan funds.

Access to your account – You can replace your account info, get tax kinds, and look at billing and curiosity statements.

Repaying your student loans – You can arrange autopay, join income-driven reimbursement, change cost preferences, transfer your due date, and pay forward.

Applying for monetary hardship packages You can apply for deferment and forbearance, decreased funds, suspending funds, and federal loan consolidation.

Loan forgiveness – You can see should you qualify for loan discharge, trainer loan forgiveness, the Public Service Loan Forgiveness (PSLF) program, and any advantages for service members.

As your loan servicer, AES is who you go to should you can’t afford your funds, want to change cost plans, or have questions on your account

How to Make American Education Services Payments 

Borrowers can simply entry their account at and make funds on-line in 4 steps:

  1. Sign into Account Access.
  2. Click “Make a Payment.”
  3. Enter your cost info (you too can save your bank account for future use.)
  4. Hit the “Make a Payment” button.

You also can pay by means of the AES cellular app, by telephone at 800-233-0557, or by mailing a examine or cash order payable to American Education Services to:

American Education Services
P.O. Box 65093
Baltimore, MD 21264-5093

Direct Debit is the best technique for making funds to AES. Direct Debit units up an digital deduction out of your checking or financial savings account in your due date every month, making certain that your funds are on time, supplied there are ample funds within the account. You can also qualify for a 0.25% rate of interest deduction. You’ll want to use for Direct Debit, then proceed making funds till you obtain affirmation that Direct Debit will extract your subsequent cost.

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Make positive you join computerized funds to get a 0.25% rate of interest discount.

About American Education Services

AES may be contacted by sending a safe e-mail from inside your account or by telephone at 800-233-0557, Monday by means of Friday, 7:30 a.m. to 9:00 p.m. ET. You also can ship letters to:

AES Loan Services
P.O. Box 2461
Harrisburg, PA 17105-2461

There had been 25 complaints submitted to the Consumer Financial Protection Bureau in 2020 about AES. All acquired a well timed response and most had been closed with a proof—2 resulted in financial reduction from the corporate and a pair of yielded non-monetary reduction. Many of the narratives cited dissatisfaction with the corporate’s responsiveness to buyer points or an absence of versatile reimbursement choices as the first downside.

American Education Services Lawsuit

PHEAA has been topic to a number of lawsuits by states for allegedly mistreating and abusing debtors within the PSLF program. In February 2021, the loan servicer settled a class-action lawsuit introduced forth by the Massachusetts legal professional normal that claimed PHEAA deliberately labored to increase the size of debtors loans, transformed grants into loans, and did not correctly inform candidates of the PSLF program’s necessities, leading to a 99% denial fee.

Is American Education Services Your Only Servicer?

If you have got FFEL loans, AES will not be your solely loan-servicing selection. If you’d like to maneuver your loans to a different servicer, you have got a number of choices.

Refinance Your Loans

Refinancing your student loans by means of a non-public lender can doubtlessly get you a decrease rate of interest, cut back your month-to-month cost, and aid you repay your loans early. It additionally modifications your loan servicer. Investopedia has reviewed all the finest student loan refinance corporations that will help you discover the suitable match for you.

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Consolidate Your Loans

When you consolidate your federal loans into one new federal direct loan, you possibly can select a brand new servicer. Note that consolidating loans will enhance the weighted common of your earlier rates of interest by 0.125%.

Enroll in Public Service Loan Forgiveness

When you enroll in PSLF, your loans are robotically moved to FedLoan Servicing. Note that whereas working underneath a distinct identify, FedLoan Servicing continues to be PHEAA.

Final Verdict

When it involves your loan servicer, you don’t get to decide on who you’re employed with; your loan servicer is assigned to you. If you’re sad with the service you’ve gotten from AES, take into account refinancing your student loans or consolidating your loans with a Direct Consolidation Loan to get one other servicer.


Investopedia is devoted to offering shoppers with unbiased, complete evaluations of student loan lenders. We collected over 45 knowledge factors throughout greater than 15 lenders—together with rates of interest, charges, loan quantities, and reimbursement phrases—to make sure that our content material helps customers make the suitable borrowing resolution for his or her training wants.

Investopedia requires writers to make use of main sources to help their work. These embrace white papers, authorities knowledge, unique reporting, and interviews with business specialists. We additionally reference unique analysis from different respected publishers the place applicable. You can study extra in regards to the requirements we observe in producing correct, unbiased content material in our editorial coverage .

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