Richard Cordray is the chief working officer for the workplace of Federal Student Aid.
John Minchillo/AP
cover caption
toggle caption
John Minchillo/AP

Richard Cordray is the chief working officer for the workplace of Federal Student Aid.
John Minchillo/AP
Student debtors, take be aware. In testimony earlier than a House subcommittee, the pinnacle of the workplace of Federal Student Aid advised lawmakers that his company is making ready for federal student loan repayments to renew early subsequent 12 months.
Richard Cordray, FSA’s Chief Operating Officer, oversees the federal student loans of roughly 43 million debtors. In a listening to Wednesday that ran simply over three hours, he shared new particulars about these plans to renew compensation, his company’s dealing with of the Public Service Loan Forgiveness program, the potential for broader loan forgiveness — and about whether or not he would maintain executives responsible for the collapse of schools that defrauded students.
Here’s a rundown of what Cordray stated, what he tried not to say, and why it issues.
Borrowers should resume student loan funds quickly
Because of the pandemic, Congress and the U.S. Department of Education paused curiosity and compensation necessities for debtors with federal student loans again in March 2020. Now, a 12 months and a half later, Cordray advised lawmakers these funds will resume as early as January 31, 2022.
“We know this will not be an easy transition,” Cordray advised lawmakers in his opening remarks. “This is a defining moment for FSA, and it’s crucially important for millions of Americans that we succeed.”
The core of FSA’s plan to restart loan funds, Cordray stated, “is clear communication, quality customer service, and targeted support for those having trouble making their payments.”
One of the most important challenges Cordray and FSA face is accommodating debtors who’ve misplaced work in the course of the pandemic and can need assistance adjusting their funds. For assist navigating this return to compensation, try this FAQ.
Will the Biden Administration embrace broad student loan forgiveness?
Perhaps the most important query Cordray faces nowadays is whether or not the Biden administration will pursue the sort of broad student loan forgiveness championed by Senator Elizabeth Warren, D-Mass. During Wednesday’s listening to, lawmakers requested Cordray if he would help a coverage to forgive $10,000 in federal student loan debt for each borrower. Cordray’s reply?
A bureaucratic bob and weave: “That’s a policy decision. I have an operational job.”
“Alright, so you don’t have a personal preference,” replied Republican Congressman, Dr. Greg Murphy, of North Carolina. “If the President said ‘Everybody gets $10,000 dollars off,’ you’d just do your job and implement it, correct?”

“I think if that were the decision, it would benefit many, many borrowers who are otherwise in trouble,” Cordray responded, “but it is not my decision to make.”
Cordray additionally ducked a query from Democratic Rep. Frederica Wilson of Florida, who requested a few memo, reportedly being drafted by the Education Department, explaining whether or not President Biden has the authorized authority to discharge federal student money owed.
“That’s a matter for the White House to determine,” Cordray stated, “obviously not for me.”
The Public Service Loan Forgiveness program is being fastened, slowly
Earlier this month, the Biden Administration introduced that it’s overhauling the troubled Public Service Loan forgiveness program, which promised federal student loan forgiveness for debtors who work 10 years in public service. Its poor administration and complicated guidelines have left many debtors within the chilly.
Wednesday, Cordray stated the overhaul is “game-changing” for a whole lot of hundreds of debtors whereas acknowledging “there’s an awful lot of work to do to make that announcement into reality.”

One problem: The U.S. authorities doesn’t immediately handle student loans. It pays loan servicers to try this. Democratic congressman Joe Courtney of Connecticut advised Cordray he’s fearful these servicers aren’t ready for the massive adjustments.
Courtney stated he’s already listening to from constituents who complain, after they ask for assist, their servicers say they “don’t have the guidance to implement the PSLF changes.”
Borrowers have shared related tales with NPR. Several say they’ve referred to as their servicers for the reason that overhaul announcement, believing they now qualify for forgiveness, and requested, “What do we need to do?” But they have been advised, primarily: “We don’t know yet.”
One borrower advised NPR, when she referred to as to ask about her eligibility for this new PSLF waiver, her servicer “was about as useless as a chocolate teapot.”
Followed directions supplied by @fafsa & resent my PSLF kind; bought a letter saying I’m ineligible b/c I made my funds earlier than consolidation (which doesn’t matter beneath new guidelines). Called @MyFedLoan; they stated they don’t have up to date steering from DOA. BLARGH. Trying tweets! https://t.co/QXKFOvo7sm
— Melissa Crowe (@MelissaMCrowe) October 26, 2021
“We’ve heard some of the same things you’ve heard,” Cordray admitted to lawmakers, “and we want to get these things sorted out as quickly as possible.”
But he additionally urged persistence, saying “we’re operating in real time here. It’s been a matter of days since the [Education] Secretary’s announcement. And we want to make sure people have the right guidance here, and sometimes the quick is the enemy of the good.”
Cordray’s backside line, although: “We do intend — and we will — deliver on the announcement that was made and get relief to people.”
If you’re a public service borrower longing for readability, try this helpful thread:
1/ A Loan Forgiveness Thread…
If you’re employed in public service, have federal student loans and are confused about adjustments to the Public Service Loan Forgiveness program, THIS is for you… pic.twitter.com/Ah1aRexOcL
— Cory Turner (@NPRCoryTurner) October 25, 2021
If you ran a failed, predatory faculty, you is likely to be held liable
One of probably the most fascinating moments in Wednesday’s listening to might sign a giant coverage shift.
Rep. Bobby Scott, the Democratic Chairman of the House schooling committee, reminded Cordray that the Education Department has the authority to carry executives responsible for monetary prices when a college defrauds students and collapses. But the Department has been detest to make use of it, even within the high-profile failures of Corinthian Colleges and ITT Technical Institute.
This is a giant concern for Scott, who despatched Education Secretary Miguel Cardona a letter in August and convened a listening to in March, the place Dan Zibel, of Student Defense, laid out the authorized case for holding executives personally liable. On Wednesday, Scott once more urged Cordray to embrace the thought as “a deterrent” to stop future fraud.
Keep in thoughts, it is a controversial thought. But, not like Cordray’s muted responses to among the listening to’s different controversial questions, this time he was forthcoming.
“We see eye to eye on this,” Cordray advised Scott. “We absolutely agree. More needs to be done to prevent people from abusing these student aid programs.”
“We agree on the direction here,” Cordray continued, “and I thought [your letter] was a good bit of a kick in the behind for us to make sure we’re moving down the road on this. And we will.”
And we are going to.
With these three phrases, Cordray forcefully embraced a coverage that’s more likely to ship a shudder by means of the for-profit faculty area.